Returns & Exchanges
At VICINITY, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange any unworn items within 14 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the product is in its original, unworn condition.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or scheduled pickup point.
Receive Your Refund
Once our warehouse team inspects and approves your return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing